To serve our customers with the highest standards of service and product quality, we need corresponding standards in our dealings with suppliers. In addition to strict standards on the technical performance of supplier goods and services, we also seek to ensure that working conditions in our supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally and socially responsible, and that suppliers are committed to abiding by the laws that apply to them. 

Supplier Code of Conduct
To formalize these expectations, in 2008 we introduced a Supplier Code of Conduct. The Code establishes critical benchmarks and examples of good management practices to help suppliers comply with the code’s provisions for supplier performance in the following areas:

  • Forced labor
  • Wages and working hours
  • Non-discrimination
  • Respect and dignity
  • Health and safety
  • Protection of the environment
  • Legal and ethical dealings
All of our key suppliers have acknowledged receipt of and support for the Code’s standards and provisions. We have communicated our expectation that our key suppliers will apply the Code’s standards to their extended sources of supply engaged in the production of goods and services for Pitney Bowes.

We are updating our supplier agreements to include references to the Code and are developing metrics for measuring suppliers’ compliance with the Code. We encourage suppliers and Pitney Bowes employees to report violations of the Code through our confidential Ethics Help Line.